Tee Sheet, Members and Clubhouse on One System
Booking, membership, caddie rostering, pro shop and food and beverage charges on a single member folio, with the revenue reporting a general manager actually needs.
A golf club is several businesses sharing one address: a booking operation, a membership scheme, a retail shop, a restaurant and a maintenance department. When each runs on its own spreadsheet, the member experiences the seams and management cannot see a true revenue picture until long after the month has closed.
We put the tee sheet at the centre and let everything else hang off it: who played, with which rate, which caddie, which buggy, and what they signed for afterwards in the pro shop and the restaurant.
What clubs tell us before we start
The tee sheet is the heart of the operation and is often the least protected part of it. A printed sheet with handwritten changes cannot tell you how many prime slots went unsold last Saturday, or how often a member rate was applied to a guest.
Membership dues are the other recurring pain. Renewal dates, deposits, suspended accounts and family memberships are tracked in a file that one person maintains, and collections depend on that person remembering to look.
- No reliable view of slot utilisation by day part
- Guest and member rates applied inconsistently
- Pro shop and restaurant charges lost before billing
- Caddie and buggy allocation managed on a whiteboard
What the club gets
Tee sheet and booking
Bookings by flight with member, guest, corporate and tournament rates, visibility of open slots by day part, and online booking for members who would rather not telephone.
Membership and dues
Member records with card numbers, deposits, family links, suspension and renewal dates, with dues raised and chased on schedule rather than from memory.
Caddie and buggy rostering
Daily rosters, rotation fairness, buggy allocation and maintenance status, with caddie fees flowing to payroll without a second data entry.
Pro shop and food and beverage
Point of sale for retail and the restaurant with stock control, where a member can sign to their account and the charge lands on the same folio as their green fee.
Member folio and billing
Everything a member consumes in a period on one statement, settled at the desk, by transfer, or deducted from a deposit, with a clear audit trail.
Management reporting
Revenue by stream, slot utilisation by day part, member retention and spend per visit, available daily rather than three weeks after month end.
How we deliver it
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1
Operations review 2 weeks
We spend time at the starter desk, the pro shop and the restaurant to see how charges and bookings really move.
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2
Rates and membership setup 3-4 weeks
Rate cards, membership classes, deposit rules and the tee sheet structure configured and signed off.
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3
Points of sale and integration 3 weeks
Pro shop and restaurant terminals, printers and member card reading, plus accounting exchange.
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4
Go live 2 weeks
Staff training by station, a supported first weekend, then handover with the reporting pack agreed.
Who this is for
- Private member clubs managing dues and deposits
- Public and resort courses with high guest volume
- Multi course operators needing consolidated reporting
- Driving ranges and academies with lesson scheduling
Why iGlobal
The folio is the point
Many systems sell a tee sheet and treat the shop and restaurant as separate products. Running them on one platform is what makes a single member statement possible.
Built on a platform you can extend
Because the base is Odoo, adding procurement for the maintenance team, HR for caddies, or a marketing campaign tool later is configuration, not a new vendor.
Vietnamese operation, Vietnamese support
Invoices, member communication and staff screens in Vietnamese, with support in the same time zone as your weekend peak.
The best balance of cost, quality, and service
You pay for implementation and support, not for a per terminal licence that penalises you for opening a second till at the weekend.
Three ways to do this, compared
| What you are comparing | By hand, on spreadsheets | Off-the-shelf software | With iGlobal |
|---|---|---|---|
| Two members booking the same tee time | Two booking books, two phones, one argument at the first tee | Still possible whenever the counter and the website disagree | One slot pool, and the slot is held the moment it is taken |
| Member billing at month end | One spreadsheet per member, rebuilt every month | Generic subscription billing that knows nothing about golf | Dues, green fees, caddy and locker on one statement |
| Allocating caddies and buggies | Decided at the first tee, by whoever is standing there | Usually not covered by the software at all | Rostered against the booking sheet before the day starts |
| Cost across three years | Hidden inside salaries, so it never appears in a budget | A predictable licence per user, plus the work it cannot do | Quoted per phase and reviewed with you before each one starts |
| Who holds your data | Scattered across files, inboxes and personal phones | On the vendor platform, exported on the vendor's terms | Your own database, exportable in full whenever you ask |
| When something breaks | The person who built the file, if they still work here | A ticket queue, often in another language and time zone | A named engineer in Hanoi you can reach the same working day |
The two middle columns describe approaches that genuinely work for some companies. Where they win, they win, and we have tried to say so.
What changes after go live
The first thing a general manager notices is that the revenue question can be answered on a Tuesday afternoon rather than three weeks after the month closed. Slot utilisation by day part, spend per visit and the split between member and guest revenue stop being a reporting project and become a screen somebody opens.
The second is that revenue stops leaking quietly. A charge signed for at the halfway house and never reaching the member statement is not a large amount on its own, but multiplied by a season it is material. When every till is on the same folio, that leak closes without anyone having to police it.
The third is how the club talks to its members. With spend and visit history in one place, renewal conversations are informed, dormant members are identified before they lapse rather than after, and promotions can be aimed at the day parts that are genuinely empty.
- Slot utilisation visible by day part, every day
- Every charge lands on the member folio, including outdoors
- Dues raised and chased on schedule, not from memory
- Caddie fees flow to payroll without a second data entry
Frequently asked questions
Can members book online and see their own account?
Yes. Members log in to see available slots under their own rate, make and cancel bookings within the rules you set, and read their current folio and dues status. Clubs that enable this usually see the starter desk telephone load fall sharply at weekends.
How are guest and member rates kept honest?
Rates are attached to the booking type and the person, not typed in by the operator. If a member brings guests, the guest rate applies automatically to the guest slots, and any manual override is recorded with the name of whoever made it.
Does it work offline if the internet drops at the halfway house?
The point of sale terminals keep selling offline and synchronise when the connection returns, which matters for the halfway house and any outdoor cart service. Tee sheet changes made during an outage are queued and applied in order.
Can we run more than one course on the same system?
Yes. Each course keeps its own tee sheet, rate cards and stock, while membership, reporting and accounting consolidate. A member of one course can be given playing rights at another under whatever reciprocal rule you define.
What about tournaments and corporate days?
Tournaments are booked as a block against the tee sheet with their own rate, scoring and prize handling, and the whole event bills to one corporate account rather than to individual players. Utilisation reporting separates tournament days so they do not distort your normal trading pattern.
Does it connect to our accounting and e-invoice provider?
Yes. Daily revenue from every till posts to accounting without re-keying, and electronic invoices are issued through your registered provider at the moment of settlement. If your finance team stays on MISA, we exchange the journal entries on a schedule instead of asking them to change system in the middle of a season.
Related solutions
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Tell us what you are trying to fix and we will tell you honestly whether we are the right team for it.