Privacy Policy

1. Who we are

This website is operated by iGlobal Co., Ltd ("iGlobal", "we", "us"). We provide AI consulting, enterprise ERP implementation, logistics systems, email hosting, professional training, and the assembly and supply of computer hardware and components.

For any question about this policy or about your personal data, contact us at [email protected] or +84 243 999 2000.

2. What we collect

We only collect what we actually need in order to answer you and deliver a service.

• Information you give us. Your name, email address, phone number, company name, the service you are interested in, your indicative budget, the content of your message, and any file you choose to attach to the contact form.
• Recruitment data. If you apply for a position, the CV and any supporting document you upload, together with the contact details in your application.
• Technical data. IP address, browser type, device type, pages visited and time of visit, collected automatically through server logs and cookies.
• Hardware service data. If you send us a machine for an upgrade or repair, the serial number and configuration of that machine, and any fault description you provide.

We do not ask for, and you should not send us, payment card numbers, government identity numbers, health information, or any other sensitive category of data through the contact form.

3. Why we use it

• To respond to your enquiry and prepare a quotation or proposal.
• To deliver, support and invoice the services and hardware you order.
• To assess job applications and contact candidates.
• To send you our newsletter, where you have subscribed to it.
• To keep the website secure, diagnose faults and improve its content.
• To meet accounting, tax and other legal obligations in Vietnam.

4. Marketing messages

We only send marketing email to people who asked for it. Every such message carries an unsubscribe link, and unsubscribing takes effect immediately. Submitting the contact form does not subscribe you to anything — answering your enquiry and marketing to you are two separate things, and we treat them that way.

5. Cookies

The site uses cookies that are strictly necessary for it to function — session management, security, and remembering your language choice. Where analytics or advertising cookies are used, they are only set after you consent, and you can withdraw that consent at any time through your browser settings.

6. Who we share it with

We do not sell your personal data, and we never have. We share it only with:

• Service providers who operate on our behalf — hosting, email delivery and similar infrastructure — and only to the extent they need it to perform that service.
• Professional advisers such as auditors and lawyers, where required.
• Competent authorities, where we are legally obliged to disclose.

Everyone in the first category is bound by a contract that obliges them to protect your data and forbids them from using it for their own purposes.

7. How long we keep it

• Enquiries that do not lead to a contract: 24 months from last contact.
• Customer records: for the duration of the relationship plus the retention period required by Vietnamese accounting and tax law.
• Unsuccessful job applications: 12 months, so that we can contact you if a suitable role opens — unless you ask us to delete them sooner.
• Server logs: 12 months.

8. How we protect it

Data is transmitted over HTTPS, stored on access-controlled systems, and available only to staff who need it for their work. We keep backups and review access rights periodically. No system is perfectly secure, and we will not pretend otherwise — but if a breach affects your data, we will notify you and the competent authority as required by law.

9. Your rights

Under Vietnamese personal data protection law you may ask us to:

• confirm whether we hold data about you, and give you a copy of it;
• correct anything that is inaccurate or out of date;
• delete your data, where we have no overriding legal reason to keep it;
• restrict or object to a particular use, including marketing;
• withdraw a consent you previously gave.

Write to [email protected] and we will answer within 30 days. There is no charge for exercising these rights.

10. Third-party links

Our pages link to external sites such as social networks. Once you follow such a link, this policy no longer applies, and we have no control over how that site handles your data. Please read its own policy.

11. Children

This site is aimed at businesses and professionals. We do not knowingly collect data from children under 16. If you believe a child has sent us personal data, contact us and we will delete it.

12. Changes to this policy

We may update this policy as our services or the law change. The date at the top of the page always shows the current version. Where a change materially affects your rights, we will announce it on the website.